The Family Support Office Volunteer provides administrative and practical help to the Family Support Team, who play a key role in running events and groups and providing support to our families across Yorkshire. Corresponding with families, supporters and potential volunteers. Making up new patient bags. Helping to prepare resources, merchandise and equipment for events. Providing occasional cover for Front of House (answering the door to families and supporter, making coffees, answering phones, taking messages). Providing administrative support. Assisting other teams within the charity with tasks and activities as required. Maintaining professional boundaries at all times. Recording and updating information on our database.

We are looking for a volunteer who: 

Are confident, friendly and approachable 

Have a fun and positive outlook  

Is confident on word and excel 

Can work well and remain calm under pressure 

Are proactive and able to use own initiative 

Are hardworking, reliable and organised 

Are able to move furniture (tables and chairs) and boxes  

Are able to climb multiple flights of stairs 

Are able to maintain professional boundaries and follow Candlelighters Policies and Procedures. 

As a children’s charity it is essential that we safeguard our families, employees, supporters and volunteers. You will be asked about unspent conditional cautions and convictions on your application form and the nature of the caution or conviction will determine whether you are able to volunteer for us or not. 

 This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS).  

Support and Benefits 

You can expect: 

Induction & training to give you the confidence to perform your role well and to the best of your ability 

Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters 

Ongoing support from the Family Support and HR and Volunteering teams 

The opportunity to meet lots of new, friendly people 

Travel expenses reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy 

Regular reviews with your Volunteer Supervisor to help you develop in your role 

Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer 

We can be a reference once you’ve volunteered for three months 

Access to the MINDFUL EMPLOYER+ 24/7 mental health helpline 

Charity Worker Discount card 

Access to The Company Shop